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THE CHASE ULTIMATE REWARDS DEBIT CARD PROGRAM. OR LACK THEREOF. So today I get something in the mail from Chase Bank. The envelope said that there was something going on with my ultimate rewards debit card program, so I opened it. Reading through the one-page letter, they were making it clear that the Ultimate Rewards…
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CSC CHRONICALS 3
So here’s today — Monday — chapter in the Customer Service Chronicles. Pretty quiet day today. Mostly because I never left the house, hardly checked e-mail, and didn’t open my wallet or call anyone. Still, I had a Advanta bank call me incessantly this morning because my payment was a few days late. This is after I had written them several weeks ago reminding them that my wife was temporarily disabled for several months, and I was the only one here to take care of her and my three-year-old toddler. And if you’ve ever been through that type of situation, you know that you really don’t have time to sit down and pay every bill, every day, on time. Well, it turns out banks are great at sending mail, but shitty at reading them. Because even when I’m about to her three days late, they still call around the clock.…
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Lift tickets. Don’t know if you noticed on the head of a small online ski group. I started it on meet up.com several years ago, and it grew to about 250 people. Then I started charging membership dues because I realized I should be paying for meet ups web feed out of pocket. So I…